Account Executive

5 days ago

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CONCERN Employee Assistance Program (EAP)

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Employee Health • Counseling • critical incident stress debriefing • training • conflict resolution

11 - 50 employees

Founded 1993

⚕️ Healthcare Insurance

👥 HR Tech

🌍 Social Impact

Description

• Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. • Manages client interactions for optimal experience and problem solves where appropriate. • Develops and maintains client-specific strategic action plans, regularly reviewing client needs. • Provides feedback on products and services to provide consultative solutions to stay current with industry trends. • Coordinates internal and external resources for renewals and new group onboarding for a successful experience. • Delivers and presents activity/utilization reports to ensure awareness of performance and other status. • Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors. • Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product changes and deliver appropriate reports as needed. • Offers consultative services based on group data analysis. • Prepares, summarizes, and presents suggestions to clients about possible benefit and product options. • Delivers topical trainings, such as stress management, emotional intelligence, and communication, upon client request. • Works with manager to identify and present value-added solutions and strategize on client issues. • Ability to frequently travel to client locations.

Requirements

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience. • 3 years of experience as an Account Executive in an Employee Assistance Program (EAP), or related industry. • Strong knowledge of EAP/counseling services for employer groups. • In-depth knowledge of health insurance and EAP products, sales and industry processes including benefit plan design. • Intermediate Microsoft Office skills. • Experience with delivering presentations to both small and large audiences. • Must live in Marquette, Michigan area.