People Generalist

August 7

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Ollie

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Premium Pet Food • Home Delivery • Healthy Food • Direct to Consumer

51 - 200 employees

👥 B2C

🛍️ eCommerce

Description

• Run the internal and external recruiting process for the CX team, keeping an active pipeline of candidates ready for hire • Oversee the onboarding process, from offer to first day for new CX team members • Ensure the accuracy of timesheets and payroll on a weekly basis • Assist with scheduling and staffing needs on a weekly/monthly basis including shift changes, weekend scheduling, etc. • Support longer term planning needs like capacity planning, internal movement, new shift schedules, etc • Be the expert on CX employment policies and HR tools, monitoring enforcement and advising on changes (holidays, attendance, PTO, leave, accommodations, etc.) • Support CX leadership in employee matters related to coaching, performance, and conduct • Help with reporting needs and make recommendations to improve team KPIs • Support the career development of CX team members, assisting with Career Tracks and IDPs • Manage existing CX team rewards/cultural programs and bring new impactful initiatives to the team to drive engagement • Champion diversity and inclusion on the team, incorporating DEI best practices in hiring, training, and team culture • Participate in greater People Team programs and needs for the organization

Requirements

• 3+ years experience in recruiting and HR, with exposure to non-exempt/hourly workforces (ideally customer service teams) • APHR/PHR/SHRM-CP certified (preferred) • Familiar with common HR laws and stay up to date on changing regulations • Passionate about building an inclusive, welcoming culture and diverse team • Able to work independently, self-prioritizing with minimal direction • Quick to respond to needs and work well in a fast moving, dynamic environment • Detail oriented and good with numbers/metrics • Professional communicator and present well in front of others • Comfortable with conflict and holding others accountable • This is not a checklist, so if you don’t have all of these, apply anyway!

Benefits

• Competitive salary and a stake in the company • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and vision • Unlimited vacation policy that you're encouraged to use • Paid parental leave • 1-week paw-ternity leave for new dog parents • Free Ollie subscription • Inspiring pack members!