Navigating Cancer
Patient Engagement • Oncology • Patient Portal • Patient Reported Outcomes • Survivorship
Customer Success Manager
December 9
🇺🇸 United States – Remote
💵 $120k - $140k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Navigating Cancer
Patient Engagement • Oncology • Patient Portal • Patient Reported Outcomes • Survivorship
Description
• Implement core solutions for new clients throughout the project lifecycle. • Provide subject mater expertise and guidance on NC's suite of solutions. • Assess current state client workflows and develop future workflows based on best practices. • Configure technical setups for new client instances. • Customize end-user solutions in collaboration with clients. • Validate data to ensure integrity during implementation. • Train new and existing customers on core solutions. • Conduct feature demos during implementation and as needed. • Troubleshoot clinical and technical issues during implementation and Go Live support. • Assist in investigating client-reported issues during implementation and Go Live. • Meet revenue, upgrade, live providers, and utilization targets. • Drive projects and training per contract timelines while maintaining quality. • Communicate project status updates using tools and reports. • Collaborate with the Project Manager throughout the project lifecycle. • Support sales through software demonstrations and workflow optimization. • Recommend process improvements to enhance project delivery and customer satisfaction. • Stay informed on competitive landscape and healthcare market trends.
Requirements
• Must be a Registered Nurse (RN) with a valid nursing license. • BSN preferred. • Minimum 3 years of nursing experience in an oncology setting, clinical training & implementation preferred. • Extensive knowledge of medical oncology workflow in community practices • Ability to conduct remote training and manage multiple projects • Proficiency with Microsoft Office, Zoom, Smartsheets, GSuite, and Confluence • Strong organizational, communication skills, and attention to detail • Proven ability to achieve objectives through collaboration • Record of meeting project and business targets • Ability to work remotely with occasional travel
Benefits
• Flexible Work From Anywhere policy (must be US-based) • Employer subsidized medical, dental and vision, optional short/long term disability & life insurance • 401(k) plan with a Roth option and employer matching contributions • Flexible Vacation • Parental Leave Benefits • Annual Hackathons • Educational stipend • Employee Referral program
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