Inside Sales Manager - SMB Retention
4 days ago
Description
• Managing the Business Class Retention team within a call center environment. • Communicating procedures, resolving operational issues and ensuring personnel receive required information. • Developing processes and procedures to drive department efficiencies. • Providing leadership and guidance to supervisors and technical staff. • Overseeing call monitoring, coaching and coordination of training.
Requirements
• Bachelor's Degree preferred • 5-7 Years of relevant work experience • Extensive related professional experience may be considered • Hires, coaches and evaluates personnel and leadership based on performance standards. • Knowledge of operation principles
Benefits
• Best-in-class Benefits • Support physically, financially and emotionally through the big milestones and in your everyday life. • Expert guidance and always-on tools, personalized to meet your needs.
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