Territory Manager
September 25
Description
• Position provides management and coaching support to employees in a designated territory • Manages all territory activities to ensure delivery of on-site support services • Responsible for developing employees, promoting teamwork, and fostering open and effective communications • Actively pursues revenue opportunities while effectively controlling expenses and assigned assets • Maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities • Monitor SLA performance against target for territory • Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities • Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews • Promote and manage time-and-material (T&M) activities • Manage expenses effectively (overtime, parts, and assets)
Requirements
• Bachelor’s Degree/ 3 Years Diploma • 10+ years of related experience including supervisory experience • Previous supervision of 20+ employees • Ability to travel as needed based on business needs • Ability to manage a changing environment • Ability to quickly assess situations and make appropriate decisions • Remain as up-to-date as possible on industry products and trends • Perform rotational on-call duties as required • Ability to manage daily communication such as e-mail and voice mail and respond in an appropriate timeframe
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