Associate Account Manager

September 25

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Order.co

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Purchasing • Integrated Payments • Consolidated Billing • Spend Management • Vendor Management

51 - 200

💰 $30M Series B on 2022-01

Description

• Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs • Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations • Interactions will include virtual screen shares, virtual calls, regular calls and emails. • Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry • Dig deep to understand clients’ business goals and educate them on how to leverage Order.co to best meet these goals • Analyze your book of business and your clients’ spend patterns to identify risks of churn before it happens. • Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions • Get creative with strategies to educate and empower your clients with new product features and services • Translate customer feedback into product improvements • Monitor your accounts’ support & ordering volume and spend patterns, and escalate risk proactively • Reporting directly to the Account Management Team Lead, work together to surface & understand analytical trends for your Clients and areas of opportunity

Requirements

• You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs. • You’re looking for something new, a chance to break into a new tech space and share best practices from your previous experience • You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day • You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals • You are highly organized, and when you say you’ll follow up, you do it • You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball • You’re a team player, but can work independently as well • When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker

Benefits

• A competitive compensation package including base and variable as well as stock options • The opportunity to grow within the overall Customer Success organization • Employer-sponsored 401(k) including an employer match • The opportunity to develop and perform in a fast-paced environment alongside a stellar team • Flexible time off and remote work policies • Robust medical, dental, vision, and wellness benefits • Generous leave policies and support for new and current parents