Software Support Consultant

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Neptune Software

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Leading low-code, SAP centric app development platform that empowers IT departments to drive tangible business results

Enterprise mobility • SMP Cloud • Afaria Cloud • SAP Mobility • SAP UX

51 - 200

💰 Private Equity Round on 2018-06

Description

• Neptune Software is rewriting the rules of application development! • Our Low Code No Code platform is a digital game-changer, seamlessly integrating with existing IT landscapes. • We are looking for an individual who can support our customers and partners in their journey with the Neptune DX Platform. • As a Software Support Consultant, you will have a key role in maximising the Neptune DX Platform value for over 3 million users, in 41 countries. • You will register reported technical issues, decide on actions to resolve them, create Knowledge Base Articles, stay updated, and provide customer support. • You will help define ways to continually add value to the customer experience by advocating for them, answering questions, and testing new software releases and patches.

Requirements

• 3 years of experience in web development. • 3 years of JavaScript experience. • 2-5 years of experience as a Software Support Consultant. • Advanced communication and writing skills, including document writing and editing, professional phone, email and chat communication. • Languages: Fluent English. • Nice to have Knowledge of ticketing systems. • SAP technology know-how. • SAP Cloud Platform. • Neptune DX Platform. • No code/Low code knowledge. • AI technology knowledge.

Benefits

• Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation. • Insurance (Life, ADD, STD, LTD) • 401k, vested immediately and no waiting period for participation. • Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays) • Participation in the company’s bonus model based on company performance in addition to the base salary. • Growth opportunities. • Competitive compensation package. • Opportunity to continuously learn and adapt, especially working in a fast-changing technology company. • An open, fast-paced yet still fun and multinational working environment. • Engaging with all team members globally. • Being a part of a certified Great Place to Work. • An organization, where exceptional talents can make a real impact and where you’ll have real growth opportunities.