Netrix Global
IT Strategy • Data & AI • Cloud Infrastructure • IT Service Management • Application Development
Service Desk Analyst
December 4
Netrix Global
IT Strategy • Data & AI • Cloud Infrastructure • IT Service Management • Application Development
Description
• Provide timely and accurate tier one technical support for Netrix clients • Document incidents and requests accurately into the ITSM system of record • Monitor and troubleshoot critical infrastructure problems • Provide exceptional customer service to all clients • Collaborate with other Netrix support professionals
Requirements
• College degree, technical school, or equivalent experience preferred • Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role • Experience with using and troubleshooting Outlook/O365 and Office applications • Basic knowledge of PC's, operating systems, applications, networks and hardware concepts • Good analytical and problem solving skills • Diagnosis skills of technical issues. • Ability to multi-task and adapt to changes quickly • Self-motivated with the ability to work in a fast-moving environment
Benefits
• Competitive compensation package • Comprehensive group benefits • Flexibility and time off when needed • Casual work environment • Opportunities for training and process improvement
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