Account Manager

5 days ago

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Netstock

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Netstock is a leading provider of inventory management solutions that leverage artificial intelligence to optimize supply chain operations. The platform helps businesses across various industries improve demand forecasting, reduce excess inventory, and minimize stock-outs through advanced planning tools and thorough insights. With integrations to major ERP systems, Netstock empowers companies to turn data into actionable recommendations, enhancing operational efficiency and financial performance.

Inventory Optimization • Supply Chain Management • Inventory Management • Inventory Planning • Supply Chain

51 - 200 employees

Founded 2010

🤖 Artificial Intelligence

📋 Description

• The Account Manager’s (AM) mission is to engage the Australian account base by email, telephone, and Zoom with the objective of converting them to help introduce them to some of our advanced and new modules, as well as keeping a pulse on how they are using our software. • If the AM determines that there is additional need for our modules, or sees an opportunity to sell more Professional Services, they will present this information to the client and guide them through the buying process. • It will also be in the AM’s purview to keep an eye on the customers’ accounts inventory value, as it relates to the clients original price point. When that value is too low, you will guide the customer to the recommended price point in relation to the clients current inventory value. • Connect. Call and meet with the Netstock Australian customer base and address their needs as it pertains to our software and be the intermediary between them and our internal teams. • Grow. Many of our customers have a Netstock starter package which doesn’t include some of our more advanced modules. You will introduce these modules to them to see if it makes sense for their business to buy and integrate within their environment. • Nurture. It's very often that there will be a change in our user base within a company and at these times it will be crucial to understand what that users' needs are, as it pertains to training and or more integration. This may result in us selling them more professional service hours. • Happiness. A software is only as good as its being used within an organization, and we need to make sure that our software is being utilized to help ensure retention. Consistent meetings and dialogue throughout the year will help in this effort. • Referrals. Birds of a feather flock together and Netstock’s customer base are very generous and forthcoming about introducing us to their network, so they too can leverage our software to help them streamline their planning needs.

🎯 Requirements

• Demonstrated ability to learn quickly and develop domain expertise so that they can use knowledge of the Netstock product to educate leads and answer their questions. • Organization & Time Management. This AM will carry all of Australian accounts and they will need to be able to sort and find out through data insights which accounts would be best to call based on usage, spend, and industry data. • Effective SaaS User. Wields Salesforce like a superpower. Uses the CRM to keep track of Leads, Tasks and Communication. Effectively uses their calendar, email and to-do lists to ensure no leads fall through the cracks. • Exceptionally good at listening. Concentrate on what the prospect says. Listen until the prospect finishes. Don’t interrupt. Take a moment to understand. Respond and remember what was said. Take notes (on the CRM). Has been through past sales methodology training’s i.e. Sandler, MEDDIC, Command of the Message, etc. • Writes clearly and articulately without being overly verbose and hyperbolic. The AM maintains this standard in all forms of communication (internal and external).