Account Manager

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NetVendor

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Risk Management • Insurance Tracking • Background Checks • Accounting Software Integration • General Contractor Risk Management

51 - 200

💰 $52M Series C on 2000-05

Description

• Manage day-to-day communication with our clients and collaborate with internal teams as needed to process requests • Build relationships with our clients to ensure NetVendor is providing the right support to retain clients • Maintain and grow client relationships while ensuring their needs are met effectively • Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations • Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes • Work closely with other departments (such as Maintenance Sales) to gather information and ensure projects are delivered successfully • Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates • Additional responsibilities as assigned

Requirements

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook • Basic level of experience with email and chat technologies • Solutions oriented with strong and creative critical thinking skills • Able to troubleshoot, problem solve, make logical decisions, and set priorities • Able to work effectively under pressure • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task • Strong written and verbal communication skills • Strong presentation skills, critical thinking skills, and the ability to work independently • Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

Benefits

• Medical Insurance including HSA Option • Dental Insurance • Vision Insurance • Free STD & LTD Insurance • Free Basic Life Insurance • Paid Time Off • 7 paid holidays per year • 401(K) • Maternity Leave • Employee Assistance Program