Senior Support Consultant - Remote

3 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $90k - $130k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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NexTec Group

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NexTec Group is a leading provider of ERP and BI software solutions, helping businesses select, implement, and optimize these systems to transform their operations. The company specializes in providing tailored software solutions for various industries such as manufacturing, construction, distribution, food and beverage, and more. It offers a wide range of services including accounting and finance management, cloud ERP and computing, project accounting, compliance and governance, and much more. With a strong focus on integrating technology to drive growth, NexTec Group connects all departments, processes, and data into a single solution for increased visibility and efficiency. The company boasts one of the largest Acumatica and Sage X3 teams in North America, offering expert consulting services to meet industry-specific challenges with specialized functionality.

Sage X3 • Sage 500 • Microsoft Dynamics GP • Microsoft Dynamics SL • Enterprise Resource Planning (ERP)

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• As a member of our Customer Care team, the Senior Support Consultant will work on existing customer support issues, including report writing, module configuration, break/fix support, testing, and training. • Complete assigned support tasks (independently). • Maintain 75 percent or greater utilization on an average annual basis. • Maintain Acumatica certifications and continue developing skillsets across modules. • Continue to develop soft consulting skills. • Support Acumatica ERP for existing customers. • Responsible for report writing, product configuration, testing, and training. • Establish and maintain “trusted advisor” relationship with customers. • Negotiate resolutions to business/process/functional issues with business stakeholders. • Achieve utilization targets while achieving high customer satisfaction. • Demonstrate expert proficiency with at least one main focus area, and intermediate proficiency with an additional two focus areas, obtain appropriate certifications, and build industry expertise. • Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead. • Demonstrate strong verbal and written communication skills.

🎯 Requirements

• A four-year degree in Business, Accounting, MIS, or equivalent required. • Experience as a controller or a senior accountant is a plus. • Detail oriented with strong analytical, numerical, planning, and reasoning abilities. • Minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution or Manufacturing. • Experience working with customer-facing business functions. • Acumatica certifications are a plus. • Experience with a consulting organization or a reseller is a plus. • Strong collaboration skills. • Professional demeanor. • Excellent written, oral, and interpersonal communication skills. • Flexibility with task assignments, priorities, and work environment. • Open minded with a desire to learn. • A quick thinker and a creative problem solver. • The ability to work independently and on a team.