Engagement Manager - Federal

4 hours ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $96k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Nexthink

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Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

ITSM • IT Compliance • Transformation • IT Cost optimization • IT Operations Analytics

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

📋 Description

• The Engagement Manager - Federal plays a crucial role in Nexthink’s services organization, acting as a key representative for our company in the U.S. Federal government sector. • This position is responsible for ensuring the successful delivery of Nexthink’s solutions and services in federal environments, addressing the unique needs and challenges faced by government clients. • The Engagement Manager -Federal requires a hard-working and enthusiastic individual with strong technical and communication skills, along with the ability to establish and maintain confidence with colleagues and federal customers. • A proven track record of project managing enterprise software deployments on behalf of vendors in the federal sector is essential, as is the ability to travel as required.

🎯 Requirements

• 4-year degree in Information Technology, Computer Science, Computer Engineering, or a related field. • Certified in the ITIL Methodology. • Proven experience leading the deployment of complex enterprise solutions in a multi-vendor environment, including collaboration with Systems Integrators within the federal space. • Ownership of all aspects of the services contracting process for federal clients, including resolving any negotiations by involving senior management as appropriate. • Relevant project management certifications. • Minimum of six years of relevant project management work experience, with at least four years in a customer-facing role for a software vendor (two of which should have been in delivering SaaS-based solutions to federal clients). • PMI-Project Management Professional Certification preferred. • Demonstrable successful delivery of multiple engagements within the federal sector. • Strong communication skills (written, presentational, and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations. • Ability to guide and resolve any escalated delivery issues through the judicious involvement of company management and optimal deployment of company resources. • Commitment to customer satisfaction, particularly in the context of federal government clients. • Strong understanding of the US Federal government structure and procurement processes. • Must be able to pass security clearance for each government agency that is using Nexthink’s platform (if needed).

🏖️ Benefits

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) • 11 company-paid holidays, and 3 extra days for volunteering. • Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. • Free access to professional training platforms to explore your interests and enhance your skills. • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. • Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. • Bonuses for referring successful hires after three months of continuous employment.