Africa Reservations Manager

March 26

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Receive Emails with Similar Jobs

Ultimate Jet Vacations

WebsiteLinkedInAll Job Openings

Ultimate Jet Vacations is a luxury travel company focused on creating exquisite travel experiences in collaboration with luxury travel advisors. Their mission is to enhance the success of the travel advisor community by providing support, resources, and exclusive partnerships to help advisors fulfill their clients' needs and expectations. With a dedicated team of knowledgeable travel advisors, Ultimate Jet Vacations aims to provide exceptional service and tailored luxury travel solutions.

Luxury Caribbean Vacations • Private Jet Vacations • Luxury Mexico Vacations • 5-Star Resorts, with 5-Star Service • Luxury Europe Vacations

51 - 200 employees

Founded 2007

🤝 B2B

🛍️ eCommerce

📋 Description

• Oversee and lead the Africa team (reservations, sales support, and operations) to ensure efficiency, collaboration, and high service standards. • Develop and implement strategic growth plans, including hiring, technology improvements, and sales initiatives. • Set and track KPIs for sales performance, customer satisfaction, and operational efficiency. • Partner with Business Development, Marketing, and Product teams to align Africa’s goals with company-wide objectives and expand brand presence through marketing, educational initiatives, and lead distribution. • Manage relationships with hotels, ground operators (DMCs), and other key partners to strengthen our African portfolio. • Research and onboard new properties/partners to enhance offerings. • Facilitate meetings with DMC partners to refine processes, review upcoming travels, and address any operational challenges. • Represent the company at luxury travel events, trade shows, and webinars to increase brand awareness. • Provide hands-on leadership, guiding the Africa team with clear goals, motivation, and strategic direction. • Develop action plans and sales goals for the team, ensuring alignment with company objectives. • Organize ongoing training and development for team members to stay updated on industry trends, new properties, and market shifts. • Refine internal processes to increase efficiency and enhance the client experience from inquiry to post-trip. • Work closely with the operational and sales support team to develop and maintain client-facing materials (e.g., pre-departure guides, tipping guides, packing lists). • Resolve escalated client concerns pre-trip or during travel, ensuring seamless communication with internal teams and external partners. • Monitor geopolitical, weather, or operational risks in Africa, providing proactive solutions and alternative plans when needed. • Continue developing the blueprint for on-the-ground operations in Africa, ensuring we maintain the highest level of service in the luxury market. • Plan and facilitate team FAM trips and in-person training experiences in Africa to enhance knowledge and firsthand expertise. • Advocate for Africa’s needs across departments, ensuring alignment with commercial, marketing, HR, and accounting teams.

🎯 Requirements

• Expert in Africa as a luxury travel destination, with deep knowledge of top luxury hotels and established relationships with key properties. • Highly experienced in leading processes aligned with the DMC model, with a strong background in working directly with or within African DMCs to ensure seamless integration of sales and operational workflows. • Adept at building and nurturing relationships with hotels, DMCs, and luxury travel partners, with a focus on expanding existing connections. • Skilled in leading both sales and operational teams, ensuring seamless integration of relationships and processes across the department. • Proven in setting goals, driving performance, and leading teams effectively. • Strategic yet hands-on, with excellent communication and problem-solving skills, especially in high-stakes client interactions. • Experienced in managing remote, global teams and achieving measurable results. • Willing to travel 20-30% of the time.