NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Reservations Coordinator
4 days ago
NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! • In this role, you will manage appointment bookings, assist clients over the phone and via email, and ensure a seamless booking experience. • An outgoing and proactive approach to upselling is essential, as you’ll be the first point of contact for our clients—making them feel valued and well taken care of. • You will also handle client concerns, drive issue resolution, and offer additional services and appointments to enhance both client satisfaction and business revenue. • If you thrive in a fast-paced environment, enjoy creating positive experiences for clients, and have a passion for beauty and wellness, we’d love to hear from you!
🎯 Requirements
• Experience: Previous experience in customer service and sales role is required. • Tech-Savvy: Proficient in using booking systems, phone and communication systems, Microsoft Office, Shopify and CRM software. • Sales-Oriented: Confident in upselling additional services and encourage rebooking • Multitasking: Ability to manage the diary, process vouchers, answer client enquiries, and ensure no scheduling conflicts with other client’s appointment while booking appointments. • Flexibility & Team Player: Willingness to work from 6:30 PM onwards PH Time or 10:30 AM UK Time.
🏖️ Benefits
• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Work From Home setup • Travel Subsidy Allowance • Free staff house accommodation (for those within a certain distance) • Free Shuttle service • Free Lunch • Free Uniform • Perfect attendance bonus • Onboarding training • Performance-based salary increase • Discretionary incentives based on client or individual performance • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel
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