Senior Customer Success Manager

October 15

Apply Now

Receive Emails with Similar Jobs

NICE

WebsiteLinkedInAll Job Openings

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• At NICE, we don’t limit our challenges. • NICE Actimize is currently seeking an experienced, action-oriented, high energy Senior Customer Success Manager to manage the post-sales relationship for assigned strategic accounts. • Serves as the primary customer contact and advocate for the post-sales customer journey for key accounts. • Accountable for timely contract renewals and ensuring business retention and service continuity. • Drives customer satisfaction through issue remediation and performance measurement. • Identifies blockers for success and finds solutions by collaborating with clients. • Actively farms existing account base to identify upsell and cross-sell opportunities.

Requirements

• 8+ years’ experience in account/client relationship management supporting Fortune 500 companies. • Project Management experience with excellent organizational skills. • Exceptional interpersonal, listening, written and verbal communication skills are a must. • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously. • Comfortable dealing with complex customer relationships, decision processes and competing agendas. • Proven track record of successfully building and nurturing multi-level client relationships. • Superior critical thinking, decision making and problem-solving skills. • Bachelor’s degree, ability to travel up to 50%. • Strong working knowledge of brokerage, banking and financial services industry. • Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management. • Experience with complex, enterprise software sales lifecycles.