NikoHealth
NikoHealth is an innovative provider of cloud-based software designed specifically for home medical equipment (HME) and durable medical equipment (DME) providers. Their platform streamlines business workflows, automates processes, and enhances productivity by integrating various operational aspects into a single, user-friendly system. NikoHealth enables organizations to improve their billing and revenue cycle management, manage inventory effectively, and provide better patient care with real-time insights and mobile applications.
Automation • Medical Billing Software • ERP for DME • Home Medical Equipment Software • HME Software
Mid-Market Account Manager
March 3
NikoHealth
NikoHealth is an innovative provider of cloud-based software designed specifically for home medical equipment (HME) and durable medical equipment (DME) providers. Their platform streamlines business workflows, automates processes, and enhances productivity by integrating various operational aspects into a single, user-friendly system. NikoHealth enables organizations to improve their billing and revenue cycle management, manage inventory effectively, and provide better patient care with real-time insights and mobile applications.
Automation • Medical Billing Software • ERP for DME • Home Medical Equipment Software • HME Software
📋 Description
• Own and manage a portfolio of mid-market accounts, driving customer satisfaction and retention. • Build strong relationships with key decision-makers and stakeholders within the DME/HME industry. • Develop strategic account plans to identify growth opportunities and maximize revenue. • Drive renewals and expansions, ensuring customers realize the full value of our platform. • Collaborate with Customer Success, Sales, and Product teams to address customer needs and improve the user experience. • Analyze customer data to provide insights and recommendations that optimize platform usage. • Serve as a trusted advisor, providing ongoing education, best practices, and support. • Stay up to date on industry trends in SaaS and DME/HME to anticipate customer challenges and opportunities.
🎯 Requirements
• 3+ years of experience in Account Management, Customer Success, or Sales within a SaaS company. • Proven ability to manage and grow mid-market accounts, with a track record of meeting or exceeding revenue targets. • Strong communication and negotiation skills, with the ability to influence stakeholders at all levels. • Data-driven mindset, comfortable using CRM tools (e.g., Salesforce, HubSpot) and analytics to inform strategy. • Ability to multitask and thrive in a fast-paced, evolving environment. • Collaborative mindset, working cross-functionally to drive customer success. • Familiarity with DME/HME operations
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