NIPPON EXPRESS GROUP
Global Logistics & Customs Consulting • Ocean & Air Services Worldwide • Warehouse & distribution • Trucking Services • Cross Border eCommerce
Key Account Manager - Industrial Vertical - Semiconductor
November 28
NIPPON EXPRESS GROUP
Global Logistics & Customs Consulting • Ocean & Air Services Worldwide • Warehouse & distribution • Trucking Services • Cross Border eCommerce
Description
• NX Group is one of the largest logistics providers worldwide, employing over 78,000 professionals across more than 3,000 locations in 57 countries. • We offer our clients a comprehensive range of logistics services under one roof. • Looking for a talented Key Account Manager (m/f/d) to join our Industrial Vertical Semiconductor team. • Manage and align customer expectations through effective communication and relationship management. • Actively plan and execute strategies for key accounts, focusing on customer value and satisfaction. • Conduct regular structured review meetings to assess account health and performance. • Identify and capitalize on new business opportunities within existing and potential customers. • Connect and collaborate with global key account teams to ensure seamless service delivery. • Gather relevant customer information for RFI/RFP/RFQ processes. • Conduct regular visits to existing and potential customers to strengthen relationships. • Generate cross-sell and upsell opportunities across all Nippon Express services. • Collaborate closely with the regional sales community and the Industry Vertical Head for Semiconductor. • Organize and lead customer review meetings to facilitate dialogue and address concerns. • Develop, build, and nurture long-term partnerships with global accounts to enhance account penetration. • Support a successful handover between Sales and Operations, working closely with Customer Care and Implementation teams. • Provide timely and insightful RFQ Post Mortem analysis to Tender Management and stakeholders involved in the RFQ process. • Provide solutions for the Key Accounts.
Requirements
• Successfully completed an apprenticeship with a diploma in global forwarding or a related field • Demonstrated sales skills (both indoor and outdoor) coupled with a strong analytical mindset • Over 5 years of experience in air, ocean, rail, and logistics sectors • Proficiency in multiple languages (bilingual or multilingual) • Strong communication skills to effectively address client inquiries in a timely manner
Benefits
• Attractive salary with vacation and Christmas bonus • Permanent position in a leading logistics company • Anniversary payments and bonuses for family events • Additional payments into the company pension scheme and capital-forming benefits • Permanent discounts on products and services from leading providers • Support for the personal development of employees • Free parking directly at the workplace • Open-minded team with regular meetings and annual events • Careful and systematic induction training for new employees • Company car for private use
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