Sales Engineer

3 days ago

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NovaLabs

WebsiteLinkedInAll Job Openings

2 - 10 employees

🔧 Hardware

☁️ SaaS

🏢 Enterprise

Description

• We are seeking a dynamic and technically skilled Sales Engineer to join our team, supporting the deployment of our cutting-edge carrier offload solutions onto enterprise wireless networks. • The ideal candidate will serve as the bridge between our sales, technical, and customer success teams, ensuring seamless integration and adoption of the Helium Mobile network into complex wireless environments. • Collaborate with the sales team to identify customer needs and present tailored solutions. • Conduct technical presentations, product demonstrations, and proof-of-concept (POC) engagements. • Address technical questions and concerns during the sales process to build trust and confidence with prospective clients. • Assist in the configuration, testing, and deployment of software and configurations onto enterprise wireless networks, ensuring optimal performance and security. • Work closely with customer IT teams to troubleshoot and resolve integration challenges. • Develop and document deployment plans, workflows, and best practices. • Maintain in-depth knowledge of Helium Mobiles software, blockchain, tokenomics, and industry standard wireless networking protocols. • Stay up-to-date on industry trends, competitor offerings, and emerging wireless technologies. • Act as a technical advisor to customers post-deployment, ensuring they maximize the value of the software. • Provide training and guidance to customer teams on using and managing the software effectively. • Gather customer feedback to inform product development and improvement. • Partner with product management and engineering teams to relay customer insights and contribute to feature enhancements. • Support marketing initiatives by contributing to technical content, webinars, and case studies.

Requirements

• Bachelor’s degree including technical studies, for example Computer Science, Engineering, Physics, or equivalent professional experience. • 3+ years of experience in a technical sales, pre-sales engineering, or deployment role, preferably within enterprise networking or wireless software solutions. • Strong understanding of wireless networking concepts, protocols, and enterprise infrastructure (e.g., access points, controllers, VLANs, firewalls, antenna positioning). • Proficiency in configuring and troubleshooting wireless network devices and software. • Experience with enterprise IT environments, including integration with systems such as Active Directory, RADIUS, and network monitoring tools. • Familiarity with cloud-based software solutions and APIs. • Strong presentation and communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. • Hands-on experience with wireless network protocols (eg. Passpoint). • Customer-focused with a problem-solving mindset. • Ability to thrive in a fast-paced, collaborative environment. • Excellent organizational skills and attention to detail.

Benefits

• Remote-First: Work from wherever your heart desires within the US. • Comprehensive benefits package: 100% covered premiums (medical, dental, vision) for you and yours, plus flexible time off, wellness stipend and retirement plans. • Opportunities for professional development.