Senior Program Manager - Data Center Quality

6 days ago

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NVIDIA

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GPU-accelerated computing • artificial intelligence • deep learning • virtual reality • gaming

10,000+

Description

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments. • Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives. • Establish, maintain, and implement quality standards and procedures in accordance with industry standard methodologies for large Datacenter System Deployment and Sustaining activities. • Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions. • Identify areas for improvements in a collaboration between NVIDIA and OEMs/ODMs production systems, applying data analysis and metrics to drive improvements. • Work closely with NVIDIA and OEMs/ODMs cross-functional teams, including product and customer quality, operations, and engineering to ensure quality is integrated into all aspects of data center enterprise products. • Develop and maintain key performance indicators (KPIs) to monitor quality performance, and present findings to senior management. • Identify potential quality risks and develop mitigation strategies to minimize impact on NVIDIA Data Center Product Quality and Operations.

Requirements

• BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience. • Proven track record to work on Enterprise Data Center products quality management and system operational excellence. • 12+ years of proven experience in Customer Program Management at Senior VP Executive Leadership levels. • Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. • Set accurate expectations and keep the scope of the projects on a track to successful execution. • Solid understanding of Quality Management Systems (QMS) following Technology Industry standards. • Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations. • Responsible for Data Center – Quality Management Initiatives and Improvements working closely across multiple OEMs/ODMs systems providers. • Excellent analytical and problem-solving skills, with the ability to use data to drive decision-making. • Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups. • Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.

Benefits

• Equity and benefits