Account Manager

2 days ago

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Observe.AI

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Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance

201 - 500

Description

• About Observe.AI, a contact center performance company utilizing AI. • Engage with customers to maximize value and adoption of solutions. • Collaborate with teams for growth and product impact in a new division. • Build rapport with internal and client executives for effective account management. • Create tactful account growth plans focused on ROI.

Requirements

• 8+ years of Account Management in SaaS or the CX space • Background selling in the Contact Center space • Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products • You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact) • Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable • Solution selling experience; preferably to existing accounts • Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly • You see contribution to culture and holistic impact as core to your professional success

Benefits

• Competitive compensation including equity • Excellent medical, dental, and vision insurance options • Flexible time off • 12 Company holidays + Winter Break and up to 14 weeks of parental leave • 401K plan • Quarterly Lifestyle Spend • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits