Client Onboarding Specialist

December 25, 2024

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+1 more states

🌵 Arizona – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

Apply Now

Receive Emails with Similar Jobs

Olly Olly

WebsiteLinkedInAll Job Openings

Digital Marketing • SEO (Search Engine Optimization) • PPC (Pay Per Click) • Reputation Monitoring • Small Business Marketing

201 - 500 employees

Founded 2018

🤝 B2B

Description

• Onboarding Management: Coordinate multiple website building projects for clients. • Conduct intake calls to understand branding, marketing goals, and unique value propositions. • Maintain detailed project documentation in internal systems (notes, status reports, feedback, and approvals). • Assign tasks across departments (SEO, Copywriting, Graphic Design, Development). • Review websites independently and with clients before launching. • Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers. • Drive innovation and service development with cross-functional teams. • Client Relations: Maintain regular client communication via phone and email to ensure timely delivery and manage expectations. • Provide best-in-class customer service and gather feedback to improve client experience and satisfaction.

Requirements

• 3+ years in a customer success or similar role • Familiarity with digital marketing products and services • Ability to build and nurture collaborative partnerships with clients and internal teams • Strong organizational skills with the ability to handle competing priorities • Near-Native English proficiency for both written and spoken client-facing communication

Benefits

• Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Mental Health & Wellness plans • Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference.