Product Support Specialist

Yesterday

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Olly Olly

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Digital Marketing • SEO (Search Engine Optimization) • PPC (Pay Per Click) • Reputation Monitoring • Small Business Marketing

201 - 500 employees

Founded 2018

🤝 B2B

Description

• Role involves delivering exceptional customer experiences and providing top-notch support via email, chat, and phone. • Investigate and resolve product issues swiftly while keeping customers informed. • Teach customers how to maximize product value and update help articles to aid self-service.

Requirements

• 1-2 years of experience in administrative support for Customer Success or Account Management teams • Strong communication and interpersonal skills • Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously • Proficiency in Google Drive, Excel, and other productivity tools • Proficiency in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment • Spanish-speaking skills (big plus) • Experience in customer service and account management (big plus) • Bachelor's degree in Business Administration, Marketing, or related field (big plus)

Benefits

• Flexible work: 100% remote, with core hours for seamless collaboration. • Generous PTO, including 15 vacation days and U.S. holidays. • Join an inclusive, international and innovative team where your contributions make a tangible difference.