OneSource Virtual
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
Human Resource Outsourcing • Human Capital Management • Cloud Sourcing • Workday Services • BPaaS
Benefits Specialist
February 5
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
👩👩👧👦 Human Resources (HR)
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
OneSource Virtual
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
Human Resource Outsourcing • Human Capital Management • Cloud Sourcing • Workday Services • BPaaS
📋 Description
• Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers. • Properly utilize knowledge base to research and provide responses in an efficient and timely manner • Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries • Provide professional and timely service to internal audit requests • Effective communication skills via telephone, email and in-person • Participate in work intake reviews to further automate audit activities and reporting • Timely and efficient communication to leadership of any issues relating to audit • Participate in ongoing training relative to the functional area • Form strong partnerships within the department and organization • Identify and document areas of improvement or innovation through process change or automation • Meets or exceeds all performance standards • Assumes other duties as assigned by Manager
🎯 Requirements
• HS Diploma required • 2 years of related experience and/or training • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
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