Human Resources Operations Specialist

2 days ago

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Contec Holdings

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Automated Test • Device Repair • Asset Recovery • Value-Added Warehousing • Order Fulfillment

1001 - 5000

Description

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function. • Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise. • Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls. • This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary. • Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more. • Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions. • Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s). • Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service. • Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools. • Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations. • Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership. • Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs. • Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT. • Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants. • Create, maintain, and schedule Workday reports. • Participate in HR system User Acceptance Testing and document results. • Prepare severance documents and initiate payments. • Gather information and respond to unemployment claims. • Submit data/reports to various government agencies and internal audit teams. • Submit service tickets to IT team. • Code and process invoices.

Requirements

• High School diploma and minimum two years full-time Human Resources employment. • Or equivalent combination of HR education and experience. • Broad knowledge of Human Resources-related laws, regulations, and policy as well as experience with innovative human resources-related programs and initiatives. • Experience interacting with and maintaining confidential information. • Experience using business/software tools and Human Resources Information Systems (HRIS). • Intermediate proficiency in Excel including pivot tables and VLOOKUP skills. • Strong analytical and problem-solving skills. • Solid verbal and written communication skills, including grammar, punctuation, and spelling. • Strong customer focus and results orientation. • Good organization, detail orientation and overall time management skills. • Demonstrated competency for handling multiple competing tasks and deadlines. • Good judgment with the ability to work independently and as part of a cohesive, respectful team. • Willingness to freely share information, knowledge and provide support. • Effective, tactful, and thoughtful communication both one-on-one and in a group setting.