Director of Partner Development

March 2

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

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OneVision Resources

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OneVision Resources is a company that delivers award-winning service solutions tailored for custom integration (CI) professionals. They provide a comprehensive service platform that includes outsourced tier 1 support, proven recurring monthly revenue (RMR) solutions, marketing and sales support, and personalized training programs. Their platform is designed to adapt to the unique needs of integration businesses, allowing clients to tailor their service solutions. OneVision supports a wide range of products and manufacturers, ensuring a great support experience regardless of the products clients choose to work with. Their services aim to help CI professionals elevate client experiences, maintain work-life balance, and free resources to focus on business growth while protecting their brand reputation.

Consumer Technology Support • Service Plans • RMR Marketing and Sales

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $4.9M Seed Round on 2020-01

📋 Description

• We’re looking for a executive-level Department Director who can leverage their AI knowledge and operational experience to scale our contact center! • A pioneering Director to lead our Partner Support Team (a 35-person contact center). • This is a remote position, but you must be US-based. • You’d be part of a 6-person executive leadership team. • Bring experience to shape our contact center and model it based upon the best aspects of a world-class operation. • You will focus on a clear, strategic goal: leverage your experience and knowledge of tools to scale our contact center and achieve maximal profit margin without sacrificing quality. • Manage a department comprised of various roles including 2 Supervisors and dozens of agents.

🎯 Requirements

• 8-10 years of experience working in a client-facing support or contact center (2-4 years of experience in a senior leadership position) • Strong command of contact-center software and platforms • An excellent grasp of how to leverage AI to revolutionize a contact center environment • Demonstrated experience with Resource Planning and Budget Management • High degree of comfort with business analysis and data management (setting, managing, adjusting KPI’s as necessary) • Demonstrated knowledge of, and working comfort with, training programs and contact center processes/protocols • Proven people-management skills • Relationship management skills • Superior verbal and written communication skills • A genuine and ingrained passion for problem-solving • Superb de-escalation skills • A self-starter mentality • An unwavering work ethic • Impeccable attention to detail and great organizational skills • A mind for strategic thinking, combined with a personality for tactical execution

🏖️ Benefits

• The ability to work from home full-time • Flexible time-off policy • A team of aces willing to do anything for each other • Competitive salary • 100% company-paid medical insurance premiums, disability, and life insurance • Eligibility for dental, vision • Employee-funded 401K plan