Director, Programme Management - Custom Groups

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On Location

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501 - 1000 employees

⚽ Sports

Description

• Support the Program Management team in every facet of strategic planning to develop a scope, structure and budget for all hospitality programs • Act as the dedicated primary contact and deliver end-to-end account management; present solutions, manage the day-to-day relationships, identify opportunities for enhanced program design and offer exemplary customer service to Client • Lead Client’s successful program operations planning and delivery • Develop and track budgets against financial targets. • Report to client any expenses deviating from approved budgets so appropriate adjustments can be made to keep budget on track • Establish and implement account management routines (weekly call, weekly/monthly reports etc.) with Client on all hospitality-related matters as required • Develop strong positive relationships with Client key contacts based upon clear and frequent communication, mutual trust, and ability to meet Client’s needs • Develop detailed and comprehensive itineraries for all client waves and for all constituents maximizing the use of all assets • Closely coordinate and liaise with OL Games Services FAs and OCOGs (Organizing Committees of Olympic Games) to develop, allocate, and deliver appropriate assets and systems to Client in order to successfully manage their hospitality efforts and programs, including but not limited to: Accommodations, Ticketing, Games Hospitality (In-Venue Hospitality or “IVH”, Off-Venue Hospitality or “OVH”, and Hospitality Houses or “HH”), Event Production, Experiences, Staffing, Communications & Database, Transportation, Amenities / Uniform / Logistics, Accreditations, Budget Management, Security / Medical, Innovative Assets • Maintain overall project planning timeline and monitor and mitigate project delays and risks • Update time sheet tracker weekly and submit for review • Follow all corporate governance and compliance processes for both On Location and Client • Issue AAR (After-Action-Report) to include learnings and best practices (post event)

Requirements