Customer Success Manager

September 11

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Oomnitza

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A single key business process system for your enterprise technology.

Enterprise Software • ITAM • IT Asset Management • IT Service Management • MDM

51 - 200

💰 $20M Series B on 2021-08

Description

• Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform • Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account • Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities • Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions • Schedule customer feedback sessions and identify areas for product improvement • Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Requirements

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company • Business savvy with an ability to translate business needs into data and product requirements • Excellent verbal and written communication skills • Extremely strong presentation capabilities • Self motivated and comfortable in an ever changing agile environment • Basic understanding of API’s/Web Services and how they function • Intermediate knowledge of complex technology user workflows • Knowledge and basic triage ability of HTTP Error Messages • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

Benefits

• Career Growth: Top performers will have an opportunity to help shape the team. • Market-competitive salary + equity • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital