Enterprise Customer Success Manager

January 30

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OpenBright

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OpenBright is a foundation dedicated to awarding grants for women's research in computing. They work closely with partner universities to support research endeavors, focusing on promoting gender diversity within the field. The foundation organizes funding calls and provides detailed guidance on application processes and requirements. OpenBright is committed to empowering women in tech by offering financial support and fostering an inclusive environment for innovation and change.

Women in tech • Grant funding • Computing

2 - 10 employees

🤲 Charity

📚 Education

📋 Description

• As an Enterprise Customer Success Manager at CompScience you will support our largest MGA, Wholesalers and SaaS customers by ensuring an optimal customer journey. • This position is critical to ensuring our high level of customer satisfaction is maintained. • You will be responsible for building strong relationships with our customers, ensuring their success and satisfaction with our safety programs. • You will be the primary point of contact for our customers and will work closely with our sales, risk services and product teams to ensure that their needs are met. • Create and Execute Strategic Plans for Enterprise Accounts: • Lead the Customer Onboarding Process: • Build Strong, Trusted Relationships with Clients & Brokers: • Collaborate Across Teams to Drive Continuous Improvement: • Help us elevate our game.

🎯 Requirements

• Bachelor's degree in business, marketing, communications or related field required. • 8+ years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment. • Experience leading customers in 1M+ ARR range • Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action at the Executive level • Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations. • Experience working across cross-functional teams and collaborating to achieve common goals. • Ability to work in a fast-paced environment and manage multiple priorities simultaneously • Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships. • Ability to travel (5-10%)

🏖️ Benefits

• Fast-paced startup environment where your ideas can quickly become reality • Opportunity to wear multiple hats and grow beyond your job description • Remote-first culture with home office support • Comprehensive health benefits (Medical, Dental, Vision, HSA) • 401(k) plan and life insurance • Flexible time off and 12 weeks parental leave • Professional development reimbursement