Customer Service Coordinator

October 30

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Optimal

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Alternative Investment

11 - 50

💰 $2.5M Debt Financing on 2013-05

Description

• About us • We are Optimal Maintenance Ltd, part of the Optimal Group. • We offer a professional service to a variety of clients from housing associations to high-end estate agents. • We are an ambitious company, always looking for great people to join our team. • At Optimal, we believe that innovation comes from a culture of genuine equality and diversity. • The role • We are seeking a proactive and organized Customer Service Assistant to manage our email communications and provide outstanding support to our clients. • You will be the first point of contact for clients over the phone. • Key Duties and Responsibilities: • Monitor and manage the company email inbox. • Respond to customer queries in a timely and professional manner. • Serve as the first point of contact for clients over the phone. • Maintain a friendly and helpful demeanor to enhance customer satisfaction. • Liaise with other virtual assistants and team members to ensure seamless communication. • Document interactions with clients and maintain accurate records.

Requirements

• Previous experience in customer service or administrative support is preferred. • Excellent verbal and written communication skills. • Strong organizational skills and attention to detail. • Ability to multitask and manage time effectively in a fast-paced environment. • Proficiency in using email platforms and customer service software. • Experience of using Microsoft 365 • A friendly and approachable demeanor with a commitment to providing outstanding service. • Quick learner and eager to learn and grow

Benefits

• An employee-first culture with a supportive team • Comprehensive induction programme with ongoing support • Career progression within a rapidly growing business • Opportunity to add Value to the business • Competitive salary. • Opportunities for professional development and growth. • A supportive and collaborative work environment. • Flexible working hours and remote work options.