Partner Operations Manager

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Optiv

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Security Program Strategy • Enterprise Risk and Compliance • Threat and Vulnerability Management • Security Architecture and Implementation • Security Education and Awareness

1001 - 5000

💰 Venture Round on 2017-01

Description

• This position will be fully remote and can be hired anywhere in the continental U.S. • The Customer Success Manager – Cisco (or Partner Operations Manager as we call it) is a supporting role assisting Sales and Operations with Cisco’s Customer Experience (CX) lifecycle journey. • Ensuring customers maximize the value of their Cisco investments throughout the customer lifecycle. • Dedicated to driving adoption and growth of Cisco investments through product knowledge and ability to reduce time to value and increase ROI. • Keeping up with Customer Experience Best Practices and ensuring Optiv is compliant. • Management of Enterprise Agreements – Proactively tracking for overages, performing client check-ins, and managing true-ups. • Maintain all needed Cisco certifications and work with Partner Operations to ensure additional certification candidates are identified and complete their commitments. • Monitor and communicate as appropriate notifications on Cisco products, software, and advisories. • Become familiar with and share as appropriate Cisco Security product documentation. • Attend Cisco Partner Trainings, and recruit additional internal attendees as appropriate. • Meet with Cisco face-to-face on a regular basis to strategize, address operational issues, and build rapport. • Act as opportunity advisor to field sales, specific to Cisco pricing programs, requirements, and order documentation. • Make recommendations to the field on the best program that fits his or her project. • Act as liaison between marketing and field sales to support accurate assignment of leads. • Gather historical pricing data for partner and customer. Recommend best pricing strategies to field Account Managers. • Recognize additional areas of customer need for expansion or cross sell opportunities. • Provide price quoting support to the field sales organization in a timely and accurate manner. • Resolve quoting, order, and invoicing issues and errors. • Understand global supply chain updates, and communicate to Sales and Operations as appropriate. • Effectively communicate new partner offerings and business procedures to field sales team and operations. • Act as subject matter expert on Authorized support programs and offerings. • Present both internally and externally on deep knowledge of Enterprise Agreements to help remove technical barriers and accelerate adoption. • Creates adoption plan for Enterprise Agreement customers, to accelerate the usage of the solution and their ability to be self-sufficient. • Identify incremental opportunities and programs that help customers achieve greater value from their investments. • Ensure the customers recognize the value provided by the vendor solution to ensure the highest possible customer satisfaction. • Team together with client during the renewal period to discuss any changes to existing subscriptions and additional functionality that might be needed. • Serve as a trusted advisor, guiding customers throughout their renewal journey with unparalleled expertise and support to provide a consistent and simple experience for the customer. • Work with sales team to gain a deep knowledge of customers’ business and needs to personalize the renewal experience to suit their specific requirements. • Perform ongoing revenue risk assessments during the customer lifecycle help retain product Annual Recurring Revenue, or ARR and meet Key Performance Indicators, or KPIs. • Perform other duties as assigned.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred. • Two or more years of experience in Business-to-Business Sales/Client Services role required. • Two years of experience in technical or information technologies industry preferred. • Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. • Internet navigation required. • Prior experience in Client Relationship Management software (CRM) required. • Salesforce.com experience preferred. • Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. • Proven ability to prioritize multiple tasks and align with deadlines in a fast-paced environment required. • Ability to build relationships and trust with internal and external partners/clients. • Superior organizational skills, independent judgment and functional arithmetic skills.

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable)