Account Manager - Client Growth

November 28

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201 - 500 employees

🤝 B2B

Description

• We are seeking a proactive Account Manager (Client Growth Strategist) to drive business growth and strengthen client relationships. • This role involves developing and executing strategies to enhance client engagement, achieve expansion and referral goals, and deliver exceptional results across assigned industries and accounts. • If you're a strategic thinker with a passion for building long-term partnerships and achieving impactful outcomes, we’d love to have you on our team. • Strategy Development & Planning: • Develop strategies to build long-term rapport with assigned clients. • Identify, nurture, and convert opportunities for client expansion and referrals. • Stay updated on industry trends and client company news to strengthen relationships and identify growth opportunities. • Client Growth Process Execution: • Implement processes to achieve expansion and referral goals tailored to assigned clients and industries. • Collaborate with the team to identify areas for improvement based on client feedback. • Client Expansion & Referral Goals Delivery: • Drive the achievement of expansion and referral targets for assigned accounts. • Proactively identify and resolve client issues to meet growth objectives. • Client Relationship Management: • Conduct regular client touchpoints to evaluate satisfaction and identify improvement opportunities. • Educate clients on available services and collaborate with internal teams to ensure seamless delivery. • Build strong, personalized relationships by understanding client needs and goals. • Handle high-level escalations, especially for outsourced accounts.

Requirements

• Bachelor’s degree in business, marketing, customer experience, communications, or a related field is commonly required. • At least 3 years of experience in an Account Development role, After-Sales Support, Customer Experience, or any related roles is essential. • Proven track record in client growth roles and revenue delivery. • Experience working with diverse cultural backgrounds. • Demonstrated success in implementing effective client experience strategies and driving positive outcomes for customers. • Strong analytical abilities for interpreting customer data, feedback, and metrics to make informed decisions and recommendations for improvement. • Excellent verbal and written communication skills, enabling collaboration with various teams and effectively conveying the importance of client experience initiatives to stakeholders.

Benefits

• HMO • Group Life Insurance Benefit • Virtual Credit Card • Paid Leaves • Government Benefits • Other exciting benefits to be discussed