Technical Customer Success

3 days ago

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OX Security

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💰 Venture Round on 2023-08

Description

• Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products. • Provide training and resources to help customers integrate our solutions into their existing workflows. • Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations. • Regularly engage with customers to understand their needs, challenges, and objectives. • Address customer inquiries and issues in a timely and effective manner. • Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction. • Serve as the voice of the customer within the company, providing feedback and insights to help improve our products and services. • Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field. • 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry. • Proven ability to manage multiple customer accounts and projects simultaneously. • Excellent communication and interpersonal skills. • Problem-solving mindset and the ability to think strategically.