3 days ago
πΊπΈ United States β Remote
β° Full Time
π‘ Mid-level
π Senior
π§βπ§ Technical Customer Success Manager
β’ Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products. β’ Provide training and resources to help customers integrate our solutions into their existing workflows. β’ Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations. β’ Regularly engage with customers to understand their needs, challenges, and objectives. β’ Address customer inquiries and issues in a timely and effective manner. β’ Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction. β’ Serve as the voice of the customer within the company, providing feedback and insights to help improve our products and services. β’ Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate.
β’ Bachelorβs degree in Business, Computer Science, or a related field. β’ 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry. β’ Proven ability to manage multiple customer accounts and projects simultaneously. β’ Excellent communication and interpersonal skills. β’ Problem-solving mindset and the ability to think strategically.
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