Technical Client Success

Yesterday

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Paired

WebsiteLinkedInAll Job Openings

Talent Consulting

2 - 10 employees

🤝 B2B

🎯 Recruitment

👥 HR Tech

Description

• Paired is a global staffing and recruiting agency. • Our mission is to connect individuals with great companies. • Seeking a Technical Client Success Specialist for a US-based SaaS company. • Responsible for ensuring clients derive maximum value from software solutions. • Act as a trusted advisor during clients' journey. • Build and maintain strong relationships with clients. • Provide expert guidance on software integrations and troubleshooting. • Conduct onboarding sessions and training for new clients. • Monitor client usage to identify opportunities for upselling. • Collaborate with product and engineering teams for continuous improvement. • Document client interactions and maintain accurate records. • Conduct regular check-ins with clients to ensure satisfaction. • Stay updated on product enhancements and industry trends. • Work independently in a remote environment.

Requirements

• Proven experience in a client success, customer support, or technical account management role, preferably within a SaaS environment • Strong technical aptitude and ability to understand complex software solutions • Excellent communication and interpersonal skills, with the ability to build rapport with clients • Experience in conducting training sessions and onboarding for clients • Proficient in using CRM and customer support tools • Ability to prioritize tasks and manage time effectively in a remote work setting • Up-to-date resume that highlights relevant experience in client success or technical support • Cover letter expressing your passion for customer success in a technical environment • Bilingual is a plus

Benefits

• Competitive salary (USD) • Work From Home • Flexible hours