Account Manager
22 hours ago
Description
• At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. • As you apply on DTCjob.com, you fill out one simple, one-time application form. • While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment.
Requirements
• Responsibilities: • Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs. • Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations. • Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed. • Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions. • Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs. • Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement. • Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention. • Prepare and present regular account reviews to showcase value delivered and identify areas for growth. • Stay informed on industry trends and client market conditions to offer relevant advice and solutions. • Assist with contract renewals and work to ensure a high renewal rate among accounts. • Qualifications: • Bachelor’s degree in Business, Marketing, Communications, or a related field. • 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce. • Proven track record of maintaining strong client relationships and achieving sales targets or KPIs. • Excellent communication, negotiation, and problem-solving skills. • Ability to manage multiple accounts and priorities effectively. • Strong organizational skills with attention to detail. • Experience with CRM software (e.g., Salesforce, HubSpot) is a plus. • Ability to work collaboratively with cross-functional teams to achieve shared goals.
Benefits
• Extensive Network of +200 DTC Brands: • Verified Companies: • Secure Payments: • Direct Talent Matching: • Community & Networking: • Retention Program: • Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world 🚀
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