Onboarding Specialist

November 8

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Pallet

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💰 $3.9M Seed Round on 2021-12

Description

•Pallet is a company dedicated to disrupting the logistics industry. •We are seeking an Onboarding Specialist/Trainer with 0-5 years of experience. •You will travel extensively to customer locations to provide training and support. •Work one-on-one with customers to seamlessly onboard them to Pallet. •Lead virtual and onsite group training sessions to help customers realize the full value of Pallet. •Collaborate closely with Product and Engineering to improve and troubleshoot customer issues. •Provide feedback on product enhancements. •Contribute to the development and documentation of processes and best practices. •This role requires 75% travel by plane.

Requirements

•1+ years experience as an Onboarding Specialist, Trainer, Implementation Manager, or Customer Success at a rapidly growing SaaS company. •Experience in building and performing live training sessions both virtually and in-person. •Proven track record of getting things done for clients and driving customer value. •Stellar communication, presentation, and relationship-building skills. •Deep commitment to driving an exceptional customer experience. •Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams. •Excited to travel ~75% annually by plane. •Must live near a major airport hub.

Benefits

•🩺 Health, Vision and Dental benefits •🏝️ Flexible PTO •➕ Life Insurance and Accidental Insurance •❤️‍🩹 Short-Term Disability Coverage •💸 Generous salary and equity for all staff •🪜 401k option; helping you save for the future •📚 Yearly learning and development stipend •🚌 Commuter benefits if you live in SF •🚘 Fully covered uber ride home if you ever have to work late in the office •🏡 Remote office home stipend •🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ •🍲 Company paid dinners on Tuesdays and Thursdays in the office •🎉 Annual Company Offsites; our last one was in Sonoma Wine Country