Senior Customer Success Manager

12 hours ago

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Parloa

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Telephony • Conversational AI • Voice AI • Generative AI

201 - 500

🔥 Funding within the last year

💰 Series B on 2024-04

Description

• As a Senior Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform. • Be the dedicated point of contact for our customers, building and nurturing relationships. • Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth. • Ensure customers continuously create value by utilizing Parloa. • Provide expert guidance and steering during implementations. • Collaborate with the team to drive customer success, and take a hands-on approach where necessary.

Requirements

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up. • Strong project management skills with a passion for meeting milestones and effective stakeholder management. • An innate ability to build lasting relationships with diverse stakeholders. • Excellent communication and presentation skills in both German and English. • Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment • A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus. • An "own it" mentality, with the drive to take ownership of tasks from start to finish.

Benefits

• Deutschland ticket • Urban Sports Club • Job Rad • Nilo Health and other benefits • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. • Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture. • Competitive compensation and equity package. • Access to a training and development budget for continuous professional growth. • Regular team events, game nights, and other social activities. • Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.