Product Operations Analyst

September 5

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💰 Series B on 2021-05

Description

• Data-Driven Decision Making: Leverage analytics and market research to inform product strategies and prioritization that will drive user engagement and satisfaction • Represent the data POV across EDP teams and ensure everyone is working in unison to maximize the value from our data • Cross-Functional Collaboration: Work closely with EDP, Sales, Marketing, and Customer Success teams to ensure successful product rollouts and iterations • Be the liaison between internal cross-functional partners and the product team • User Insight: Regularly interact with customers and partners to gather feedback and understand their needs, translating this into product enhancements and new features • Run structured experiments to drive a deeper understanding into user behaviour and create visibility into user engagement with specific product features • Performance Metrics: Establish and monitor key performance indicators to measure product success and inform future development • Align product metrics with the company’s OKRs and help communicate our progress against them

Requirements

• 3+ years of experience working hands-on with data as part of a Product team in industries such as Technology, Consulting, Venture Capital or within high-growth startups • Strong understanding of product development lifecycle, agile methodologies, and release management processes • Strong analytical skills with high attention to detail and a demonstrated track record of leveraging data to drive product success and business impact • Proficiency with SQL and data visualization tools (BigQuery, Looker, Pendo, Metabase etc.) will be required • Analytical mindset and proficiency in using data and metrics to drive decision-making and continuous improvement • Strong written and verbal communication and presentation skills, with the ability to create messaging for a variety of audiences • Ability to operate in a fast-paced environment without losing focus on the big picture

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada • A MacBook shipped to you and a budget for peripherals of your choice • Flexible working hours (in coordination with your team) • Flexibility to work abroad for up to 8 weeks at a time • Regular social events, even while working remotely • Annual peripheral refresh • Competitive salary and opportunities for promotion • High-quality health insurance, active from your first day • HSA and Wellness Accounts • Generous vacation and time off plan • Employee Stock Option Plan for everyone (ESOP) • RRSP with an employer matching component