Customer Success Representative - Background Screening

12 hours ago

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Paychex

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Payroll Services • Payroll Tax Services • Benefits Administration • Retirement Services • Human Resources

10,000+

Description

• Communicate with customers via telephone and other electronic communication methods. • Multi-task between phone volume, live chats, and email. Prioritizing communication to meet time service objectives. • Respond to client/applicant inquiries and conduct investigations to resolve client concerns. • Proactively place calls to clients to report status and/or gather necessary information to complete orders. • Follow up on outstanding client exceptions and inquiries. • Become a Subject Matter Expert (SME) on company product. • Maintain a high standard of customer service and rapport with our clients. • Work closely with other departments such as Operations, Implementations, Sales, and Account Management to help build and retain client partnerships. • Perform other clerical, administrative or customer-oriented projects/tasks as assigned.

Requirements

• Excellent customer service skills. • Positive attitude and team player mentality. • Strong sense of urgency. • Detail oriented, organized, adept in time management, and able to multi-task. • Exceptional written and oral communication skills. • Strong interpersonal skills. • Understanding of professional etiquette and ability to demonstrate professionalism in all communication styles (written, verbal, etc.). • Determination to overcome obstacles with a “can do” approach. • Ability to adapt to change and able to remain calm in stressful situations. • Trustworthiness to handle confidential information. • Proficiency in Microsoft Office Suite applications.