Senior Technical Consultant - ServiceNow Telecom Services

October 17

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Description

• We are seeking a remote Senior Technical Consultant with expertise in ServiceNow OMT and TSOM applications. • The ideal candidate will possess comprehensive knowledge of ServiceNow’s capabilities, offerings, configuration, and customization. • The Senior Technical Consultant will be the functional and technical expert of our customer engagement team. • You will consult with customers, configure the ServiceNow IT Operations Management products based on best practices. • Your goal will be to accelerate and drive customer business outcomes. • Be the technical expert in supporting telecom companies by configuring IT Operations Management Service Delivery using ServiceNow best practices. • Hands-on configuration and customization of the ServiceNow platform. • Experience with MID Server integrations. • Support telecom engagements by defining, re-engineering, improving, and analyzing current and future-state processes during workshops. • Advise customers on leveraging ServiceNow IT Operations Management solutions to enhance their IT processes. • Lead customer design workshops focused on ServiceNow Platform and IT Operations Management solutions. • Guide customers in completing required documentation for technical aspects of the solution. • Provide ad-hoc oversight and training for customers’ future system administrators throughout engagements. • Lead technical aspects of project delivery, ensuring successful customer outcomes. • Prepare all customer-facing deliverables focused on technology and ensure the quality of solutions. • Manage multiple and complex projects/initiatives. • Promote continuous improvement practices for delivery/engagement materials. • Provide training and mentoring to other members of the delivery team.

Requirements

• Proven experience as a senior implementer of ServiceNow solutions. • ServiceNow certifications are a MUST (Certified System Administrator, Certified Implementation Specialist, etc.). • In-depth knowledge of Order Management for Telecom (OMT), Telecom Network Inventory, CMDB, Telecom Service Management (TSM), and Telecom Service Operations Management (TSOM). • Strong understanding of OSS technologies, including orchestration, integration, APIs, network management, fault management, and performance management. • Proficiency in scripting languages such as PowerShell, Perl, WMI, SSH, Python, JavaScript, and XPath. • Demonstrated ability to influence and consult on key technical decisions during project delivery. • Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity. • Proven team player and team builder. • Degree or equivalent, preferably in Information Technology, with proven experience in technical consulting roles.