Senior Salesforce HR Support

November 3, 2024

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PCG Consulting Group International

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PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.

Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

Description

• PCG Consulting group is a dynamic and innovative technology-driven organization. • Looking for a Senior level Salesforce HR Support Specialist. • Providing technical assistance and support for Salesforce-related issues in HR. • Collaborating with various teams to address production incidents and enhance documentation. • Assisting in DevOps activities related to code and configurations in Salesforce. • Developing and maintaining SOPs, Run Books, and other incident resolution documentation. • Participating in the development and configuration of Salesforce solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • Proven experience in Salesforce administration and support roles, particularly within HR or related functions. • In-depth understanding of Salesforce platform capabilities, including configuration, customization, and integration options. • Proficiency in Salesforce development technologies, such as APEX, Lightning Web Components (LWC), and process automation tools. • Experience with incident management, ticketing systems, and support processes. • Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and propose effective solutions. • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. • Detail-oriented mindset with a focus on accuracy and quality assurance. • Salesforce certifications, such as Salesforce Administrator or Salesforce Developer, are desirable but not mandatory.