Senior Salesforce HR Support

November 3

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PCG Consulting Group International

WebsiteLinkedInAll Job Openings

Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

Description

• PCG Consulting group is a dynamic and innovative technology-driven organization. • Looking for a Senior level Salesforce HR Support Specialist. • Providing technical assistance and support for Salesforce-related issues in HR. • Collaborating with various teams to address production incidents and enhance documentation. • Assisting in DevOps activities related to code and configurations in Salesforce. • Developing and maintaining SOPs, Run Books, and other incident resolution documentation. • Participating in the development and configuration of Salesforce solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • Proven experience in Salesforce administration and support roles, particularly within HR or related functions. • In-depth understanding of Salesforce platform capabilities, including configuration, customization, and integration options. • Proficiency in Salesforce development technologies, such as APEX, Lightning Web Components (LWC), and process automation tools. • Experience with incident management, ticketing systems, and support processes. • Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and propose effective solutions. • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. • Detail-oriented mindset with a focus on accuracy and quality assurance. • Salesforce certifications, such as Salesforce Administrator or Salesforce Developer, are desirable but not mandatory.