Senior Salesforce HR Support

2 days ago

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Logo of PCG Consulting Group International

PCG Consulting Group International

Project Management β€’ Information Technology β€’ Healthcare Technology β€’ Population Health Management β€’ Contact Center

201 - 500

Description

β€’ PCG Consulting group is a dynamic and innovative technology-driven organization. β€’ Looking for a Senior level Salesforce HR Support Specialist. β€’ Providing technical assistance and support for Salesforce-related issues in HR. β€’ Collaborating with various teams to address production incidents and enhance documentation. β€’ Assisting in DevOps activities related to code and configurations in Salesforce. β€’ Developing and maintaining SOPs, Run Books, and other incident resolution documentation. β€’ Participating in the development and configuration of Salesforce solutions.

Requirements

β€’ Bachelor's degree in Computer Science, Information Technology, or related field. β€’ Proven experience in Salesforce administration and support roles, particularly within HR or related functions. β€’ In-depth understanding of Salesforce platform capabilities, including configuration, customization, and integration options. β€’ Proficiency in Salesforce development technologies, such as APEX, Lightning Web Components (LWC), and process automation tools. β€’ Experience with incident management, ticketing systems, and support processes. β€’ Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and propose effective solutions. β€’ Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. β€’ Detail-oriented mindset with a focus on accuracy and quality assurance. β€’ Salesforce certifications, such as Salesforce Administrator or Salesforce Developer, are desirable but not mandatory.

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