Customer Service Associate

4 days ago

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Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing

1001 - 5000

Description

• The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. • It’s important to be personable, professional, and helpful when working in this position. • They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with in a timely manner. • They contribute to team effort by accomplishing related results as needed.

Requirements

• Excellent oral and written communication skills. • Proven experience in customer service, preferably in the BPO industry • Ability to work in a fast-paced environment • Flexible and willing to be assigned in a voice, non-voice or blended programs • Knowledgeable about Microsoft Office applications with Average MS Excel Skills • Ability to convey information effectively • Must be willing to take part in required initial training • Excellent problem solving skills • Flexibility to work multiple shifts during the weekends or on holidays • Excellent organizational skills and attention to detail. • Can work with minimal supervision • Some analytical skills • Some technical abilities • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. • Collaborates with peers, supervisors, and management to achieve corporate and client goals. • Able to adapt to a changing work environment