Growth Operations Specialist

January 1

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Peerspace

WebsiteLinkedInAll Job Openings

Temporary productive spaces • Collaborative economy • Coworking spaces • Event Venues • Offsite

51 - 200 employees

Founded 2013

🏪 Marketplace

🏠 Real Estate

👥 B2C

💰 Convertible Note on 2018-08

Description

• Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. • As a Growth Operations Specialist at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking. • This role sits at the critical intersection of business operations, process optimization, and technical automation. • You will architect and implement scalable solutions that transform our customer operations, trust and safety, and sales workflows from manual processes into efficient, automated systems. • Your mission is to identify operational bottlenecks, design data-driven solutions, and build robust technical infrastructure that enables exponential growth while maintaining service quality. • Working closely with cross-functional teams, you'll develop and deploy systems that not only streamline current operations but also create new capabilities for rapid scaling.

Requirements

• Technical Skills: Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.). Experience with API integrations and webhook implementations. • Systems Experience: Hands-on experience with customer support platforms (Intercom preferred), CRM systems (Salesforce), and ancillary software (MixMax, Zapier, Outreach, etc). Understanding of modern SaaS architecture and integration patterns. • LLM/ML Knowledge: Familiarity with AI platforms and their practical applications in customer support contexts. Experience implementing and managing AI-powered solutions is a plus. • Operations Background: 3+ years of experience in technical operations, customer operations, or similar roles where you've built or maintained support systems at scale. • Analysis & Problem-Solving: Strong analytical skills with experience in data analysis and visualization tools. Ability to translate complex operational problems into technical solutions. • Communication: Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders. • Customer Focus: Deep understanding of customer support operations and how technology can enhance the customer experience.

Benefits

• 100% employee coverage of medical, dental and vision insurance • $500 annual professional development allowance • Discount on all Peerspace bookings • Laptop, high res display, and stipend to setup home office • Monthly cell phone and internet credit • Coworking membership if needed (in lieu of home office) • Access to the Peerspace network of inspiring spaces to do your best work • Flexible take it as you need it time off policy • Wellness Fridays observed company wide • Annual in-person, all company offsites and team-building events (in Peerspace locations, of course)