Field Operations Rating Specialist

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

Description

• Responsible for the oversight and implementation of the rating onboarding program for new hire raters countrywide for EMC rating systems, processes, and workflows. • Produces, maintains, and updates onboarding guide and resources, ensuring materials remain up to date. • Serves as a field rating subject matter expert on corporate, field, and regional projects. • Develops and delivers rating onboarding program for countrywide new hire raters and rating supervisors for EMC rating systems, process, and all business line workflows. • Collaborates with stakeholders and subject matter experts to create an inclusive rating onboarding experience. • Actively evaluates and assesses team member training progress in onboarding program in accordance with standardized workflow. • Provides feedback to rating leadership on new hire progress so leadership can assign appropriate level work to each trainee. • Facilitates additional new hire and existing team member training as identified and provides feedback to leadership on trainee progress. • Creates and maintains new hire onboarding guide, including state specific guide and resources. • Ensures onboarding resources and materials remain up to date. • Collaborates with rating leadership to develop and address state specific business needs and statutory differences such as cancellation timelines and conditional renewals. • Works to create standardized processes to be utilized across the company for rating. • Serves as the subject matter expert for all raters on EMC rating systems, processes, and workflows and makes updates as necessary. • Acts as a resource for raters, supervisors, branch underwriters and others to answer rating specific questions. • Develops and leads the department quality initiatives through coordination of the quality review program, enhancements, and reporting. • Collaborates with people leader to develop and maintain quality measurement criteria. • Assists with the quantity and effectiveness of the quality reviews through collaboration with the team leaders. • Continually reviews the success of the initiative, including making updates and changes as appropriate. • Identifies trends during audits for potential team training or individual training opportunities. • Attends meetings with rating leadership team to provide training updates and share information from around the company that impacts rating. • Assists with hiring of new raters and supervisors.

Requirements

• High school diploma or equivalency • Associate degree in business or related field preferred • Five years of commercial rating experience • Previous leadership experience preferred • Associate in General Insurance (AINS) designation preferred • Excellent knowledge of countrywide rating techniques, terminology, policies, procedures, products, forms, and systems • Strong written and verbal communication skills, including presentation and training skills • Strong customer service skills, including the ability to build trust with business leaders, stakeholders, and team members • Ability to work effectively with others, as well as independently, both in person and in hybrid environment • Strong planning and organizational skills, including the ability to work on multiple projects. • Strong problem-solving skills and the ability to make sound decisions • Strong computer skills, including knowledge of Microsoft Office Products and communication tools such as Zoom • Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if traveling

Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements