Field Operations Rating Specialist

December 24, 2024

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EMC Insurance Companies

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EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

1001 - 5000 employees

Founded 1911

📋 Description

• Responsible for the oversight and implementation of the rating onboarding program for new hire raters countrywide for EMC rating systems, processes, and workflows. • Produces, maintains, and updates onboarding guide and resources, ensuring materials remain up to date. • Serves as a field rating subject matter expert on corporate, field, and regional projects. • Develops and delivers rating onboarding program for countrywide new hire raters and rating supervisors for EMC rating systems, process, and all business line workflows. • Collaborates with stakeholders and subject matter experts to create an inclusive rating onboarding experience. • Actively evaluates and assesses team member training progress in onboarding program in accordance with standardized workflow. • Provides feedback to rating leadership on new hire progress so leadership can assign appropriate level work to each trainee. • Facilitates additional new hire and existing team member training as identified and provides feedback to leadership on trainee progress. • Creates and maintains new hire onboarding guide, including state specific guide and resources. • Ensures onboarding resources and materials remain up to date. • Collaborates with rating leadership to develop and address state specific business needs and statutory differences such as cancellation timelines and conditional renewals. • Works to create standardized processes to be utilized across the company for rating. • Serves as the subject matter expert for all raters on EMC rating systems, processes, and workflows and makes updates as necessary. • Acts as a resource for raters, supervisors, branch underwriters and others to answer rating specific questions. • Develops and leads the department quality initiatives through coordination of the quality review program, enhancements, and reporting. • Collaborates with people leader to develop and maintain quality measurement criteria. • Assists with the quantity and effectiveness of the quality reviews through collaboration with the team leaders. • Continually reviews the success of the initiative, including making updates and changes as appropriate. • Identifies trends during audits for potential team training or individual training opportunities. • Attends meetings with rating leadership team to provide training updates and share information from around the company that impacts rating. • Assists with hiring of new raters and supervisors.

🎯 Requirements

• High school diploma or equivalency • Associate degree in business or related field preferred • Five years of commercial rating experience • Previous leadership experience preferred • Associate in General Insurance (AINS) designation preferred • Excellent knowledge of countrywide rating techniques, terminology, policies, procedures, products, forms, and systems • Strong written and verbal communication skills, including presentation and training skills • Strong customer service skills, including the ability to build trust with business leaders, stakeholders, and team members • Ability to work effectively with others, as well as independently, both in person and in hybrid environment • Strong planning and organizational skills, including the ability to work on multiple projects. • Strong problem-solving skills and the ability to make sound decisions • Strong computer skills, including knowledge of Microsoft Office Products and communication tools such as Zoom • Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if traveling

🏖️ Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements