Electronic Data Interchange (EDI) Analyst

9 hours ago

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Penumbra, Inc.

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1001 - 5000

Description

• Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner • Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues • Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance • Work directly with customers to facilitate onboarding, offboarding, and issue resolution • Provide technical support and guidance to internal users and trading partners on EDI-related matters • Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer • Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders • Maintain and update EDI documentation, standards, and procedures • Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry. • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. • Ensure other members of the department follow the QMS, regulations, standards, and procedures. • Perform other work-related duties as assigned

Requirements

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent relevant work experience • 4+ years of EDI experience, experience with the GHX platform is highly desirable. • Experience in the medical device industry dealing with hospital customers. • Leadership experience in EDI function • Strong oral, written and interpersonal communication skills. • Deep analytical skills • High degree of accuracy and attention to detail • Proficiency with MS Excel, Word and PowerPoint • Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously. • Ability to exercise discretion and good judgment with confidential and sensitive information. • Ability to project manage internal stakeholders.