Percona
MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization
201 - 500
Customer Success Manager
November 8
Percona
MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization
201 - 500
Description
• As the leading provider of open source database solutions, Percona’s Customer Account Teams own and execute a portfolio of renewal contracts for Percona customers in an assigned territory. • The Customer Success Manager will own their renewal pipelines, identify growth opportunities, negotiate contracts and work cross-functionally to ensure the customer’s success with Percona. • We’re looking for a customer success manager with proven sales and account management experience to join our team. • Our ideal candidate has proven experience in a software technology organization. You will be motivated by building strong customer relationships and driving growth within your account base through solutions selling.
Requirements
• 3 + years of Account Management/Sales/Customer Success experience required, preferably at a subscription-based or open-source software company. • Achievement of retention, growth and profitability targets. • Understanding of customer health, using data from various systems to present a holistic view of the customer experience. • Strong understanding of customer success techniques and strategies. • Excellent English written and verbal communication skills. • Experience navigating complex work processes, tight timelines, and changing teams. • Extremely detail oriented, self-motivated and organized. • Knowledge of Salesforce. • Knowledge of marketing tools. • Comfortable working from home or co-working office.
Benefits
• Flexible work hours and various paid time off programs. • All your equipment for your remote office. • Funds for career development (external training, certifications, conferences). • Ongoing connectivity allowances. • Opportunity to participate in equity incentive plan. • Support for healthy work/life balance with various programs.
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