Ecosystem Success Manager

April 2

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Plume Network

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Plume Network is a public blockchain ecosystem designed specifically for tokenizing real-world assets (RWAs) and enabling their distribution in the crypto market. It offers innovative products such as Plume Passport, an RWAfi Wallet, and a developer SDK to integrate RWAs seamlessly. With a thriving community of crypto users and a variety of developer tools, Plume aims to facilitate the collaboration and growth of projects that focus on RWAs, ensuring global access and yield generation from these assets.

11 - 50 employees

₿ Crypto

💳 Fintech

📋 Description

• An eager Ecosystem Manager with strong communication skills and willingness to learn. • Act as the primary point of contact for a portfolio of ecosystem projects. • Lead new ecosystem projects through the onboarding process. • Proactively monitor ecosystem project health with analytics and conversations. • Collaborate with internal teams to drive results for ecosystem projects. • Develop educational resources and conduct training sessions.

🎯 Requirements

• Experience: 3-5 years of experience in a customer success, account management, or client services role, preferably within crypto. • Customer-Centric Mindset: Strong passion for customer success and a proven track record of building positive relationships with customers. • Crypto Native: You love crypto, meaning you worked in crypto or you moonlight discord and telegram communities in your free time. • Problem-Solving Skills: Ability to understand and resolve complex customer issues, acting as a trusted advisor and advocate for client needs. • Analytical Skills: Experience using data to monitor customer health and identify potential areas for growth or improvement. • Communication Skills: Excellent verbal and written communication skills; able to engage effectively with customers at all levels of seniority. • Proactive and Organized: Highly organized, able to manage multiple accounts simultaneously, and proactive in driving customer success initiatives.

🏖️ Benefits

• Salary ranges are competitive with top startups. • As an early employee, you will receive a competitive equity grant. • Fully remote with the option to come into the NYC office any time. • Full medical, dental, and vision benefits for US based employees.