Consumer Support Specialist

2 days ago

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PNC

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Checking • Savings • Credit Cards • Auto Loans • Mortgage

10,000+

Description

• Ensures effective collection of an assigned group of delinquent accounts • Provides excellent customer service and counsels customers regarding credit issues • Handles escalations/disputes and interprets documents/requests • Uses an online collections system to accurately document customer account information • Explores new negotiating techniques that improve collection efforts • May train more junior associates • Educates customers on financial alternatives and the ramifications of their actions through counseling practices

Requirements

• Communication • Credit • Customer Complaint Resolution • Customer Service • Customer-Support • Information Collection • Problem Identification • Repossessions • Accuracy and Attention to Detail • Collection Management • Conflict Management • Customer Interaction • Effective Communications • Flexibility and Adaptability • Knowledge Of Product Line • Managing Multiple Priorities • Problem Solving • Regulatory Environment - Financial Services

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature) • Dental and vision options • Employee and spouse/child life insurance • Short and long-term disability protection • 401(k) with PNC match • Pension and stock purchase plans • Dependent care reimbursement account • Back-up child/elder care • Adoption, surrogacy, and doula reimbursement • Educational assistance, including select programs fully paid • A robust wellness program with financial incentives • Maternity and/or parental leave • Up to 11 paid holidays each year • 8 occasional absence days each year • Between 15 to 25 vacation days each year, depending on career level and years of service