Customer Success Manager - Western US
3 days ago
🇺🇸 United States – Remote
💵 $43 - $48 / hour
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• PointClickCare is a leading healthcare technology platform. • The Customer Success Manager manages partnerships to ensure client satisfaction. • Role involves optimizing the use of PointClickCare solutions. • The position works remotely with travel required (25-50%). • Candidates should be passionate about impacting care markets.
Requirements
• Experience in a Customer Success role managing a book of business. • Strong customer orientation focused on delivering customer outcomes. • Exceptional relationship builder accustomed to fast-paced environments. • Proven track record of sustaining and growing relationships. • Excellent communication and presentation skills. • Good analytical and problem-solving skills. • Strong leadership ability and collaborative working style. • Experience using a CRM tool (Salesforce and/or Gainsight). • EHR experience (preferred). • Long-term post-acute care domain knowledge (preferred). • Experience presenting to and building relationships with executives (preferred).
Benefits
• Paid vacation not included. • 4% per hour in lieu of benefits.
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