Polly
Polly is a company transforming the mortgage capital markets through its vertically integrated solution that spans the entire mortgage value chain, from rate lock through loan sale and delivery. Leveraging cloud-based technology, Polly automates and optimizes processes for lenders of all sizes, enhancing scalability, efficiency, and security in mortgage operations. Polly offers a Platform Product and Pricing Engine, Loan Trading Exchange, and Data & Analytics tools that empower users with better data visibility and decisions. Polly's use of artificial intelligence allows loan officers to manage ineligible loans better, improve loan outcomes, and enhance customer satisfaction. The company focuses on innovation and client engagement to drive updates and improvements, ensuring that customers receive the most advanced solutions available in the mortgage industry.
Customer Success Manager
March 14
Polly
Polly is a company transforming the mortgage capital markets through its vertically integrated solution that spans the entire mortgage value chain, from rate lock through loan sale and delivery. Leveraging cloud-based technology, Polly automates and optimizes processes for lenders of all sizes, enhancing scalability, efficiency, and security in mortgage operations. Polly offers a Platform Product and Pricing Engine, Loan Trading Exchange, and Data & Analytics tools that empower users with better data visibility and decisions. Polly's use of artificial intelligence allows loan officers to manage ineligible loans better, improve loan outcomes, and enhance customer satisfaction. The company focuses on innovation and client engagement to drive updates and improvements, ensuring that customers receive the most advanced solutions available in the mortgage industry.
📋 Description
• You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. • You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. • Does this sound like you? If so, keep reading and apply today!
🎯 Requirements
• 5+ years in a customer success or adjacent roles (support, account management, project management, etc.,) • Excellent customer relationship management, team leadership and development, project management, and communication skills. • Demonstrated ability to collaborate and work effectively across internal teams and in a highly action oriented and collaborative organization. • Strong technical skillset; experience with a high growth firm. • History of establishing best practices. • A passion for customers and service delivery. • A hands-on approach and willingness to dive into the details and lead the team by example.
🏖️ Benefits
• 100% paid medical/vision/dental/disability/life insurance • Flexible vacation • Remote environment
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