Senior Client Success Manager

Yesterday

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💰 $65M Series C on 2021-06

Description

• Are you passionate about helping clients make the most out of their product? • Do you believe that successful client adoption is the foundation of a successful long-term partnership? • Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? • We are looking for a talented Senior Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s Max platform. • We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform. • Our ideal candidate is also very curious, so let’s talk about some details.

Requirements

• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict. • Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory. • Experience negotiating and navigating subscription renewals and churn conversations. • Demonstrated organizational skills, proven ability to complete long-term goals and handle critical tasks and issues at the same time. • Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client's environment. • Proven success with rolling out products to clients, ideally in the restaurant industry. • 4+ years of customer success experience, SaaS experience is a plus.

Benefits

• Comprehensive medical, dental, and vision plans. • A 401K. • Wellness benefits for furry family members through our Wagmo Wellness Plan.